Digital Government

Creating a New Reality: The Metaverse in MENAT

The metaverse is the next generation of the internet, heralding a new interconnected reality. This paper looks at how to unlock the metaverse in the MENAT region.

Trust Imperative 3.0

BCG and Salesforce collaborated to understand customer expectation of digital government services based on their experiences. We surveyed 28,221 people across 40 countries to explore usage and satisfaction with digital government services; interest in personalized services; willingness to consent to the re-use of data, and how governments might improve their approach.

Fixing Digital Funding in Government

Governments cannot engage effectively in digital transformation without addressing funding reform.

Unlocking the Value of AI-Powered Government

AI can help governments deliver smarter policies, enhance services, and operate more efficiently. To make implementation succeed, policymakers need to learn from the leaders.

Infrastructure

Total Cost of Ownership Puts Rail Procurement on the Right Track

When buying rolling stock, rail operators should consider the full range of life-cycle costs—including maintenance, energy, and administrative expenses.

Countering the Curse of Zombie Buildings

As demand for office space plummets, building owners, lenders, and city officials must work together creatively to avoid a downward spiral in property values and local economies.

Adapting to the Future: Transformative Actions for Transit Agencies in a Post-COVID Era

As public transit systems grapple with the aftermath of COVID-19, they must confront declining ridership, labor shortages, and supply chain obstacles. Despite the farebox, maintenance, and talent challenges, there are opportunities to seize.

Decarbonizing Mega Projects in the Middle East

Almost half of a project’s carbon abatement practices can create cost savings or are zero cost—and emerging biogenic construction technologies could solve the most difficult abatement issues.

Cities of Choice: Are People Happy Where They Live?

Leaders must learn what works in their city—and expeditiously address what doesn’t. Residents’ satisfaction is key to whether they move or stay.

Education, Employment, and Welfare

Five Ways Higher Education Can Leverage Generative AI

As GenAI is poised to transform higher education, the technology offers many opportunities to unlock value and enhance experiences across institutions.

Building a Tech-Savvy Workforce in Puerto Rico

The 21st Century Techforce initiative partnered with BCG to build an ecosystem of tech talent to support economic development in Puerto Rico.

Reinventing Childcare for Today’s Workforce

More than half of US parents need better care options for their children. Governments, employers, providers, and philanthropies can all help.

Ten Lessons for Universities to Prepare Students for Long-Term Success

Universities should pursue a variety of initiatives to ensure that students have the skills required for lifelong success in the modern labor market.

Learn more about education

Sustainable Economic Development

The Sustainable Development Goals Matter More Than Ever

The UN’s SDGs have a targeted completion date of 2030—but achieving them will take more work and greater investment. To accelerate action, governments need to think big, start small, and scale fast.

A New Approach to Strategy for Government Agencies

Public agencies must go beyond strategy as planning, choose their strategic approaches based on their environment, and use strategy to bridge policy and implementation.

Crafting a Value Proposition for National Growth

An economic value proposition can help governments attract talent and investment. To get started, focus on a few critical priorities—and build on your strengths.

To Transform Economies, Promote Specialization

Catalytic specialization areas (CSAs) can jump-start and diversify an economy by tapping into current trends—enabling rapid commercial growth with relatively low investment.

Learn more about sustainable economic development

Health Care Systems

How State Medicaid Agencies Can Accelerate Tech Modernization

A business-led approach to strategy and management of large-scale technology projects can help agencies move faster and achieve better results.

Strengthening Youth Mental Health: A Governor’s Playbook

As the youth mental health crisis in the US continues to worsen, a new report from the National Governors Association, in collaboration with BCG, offers a path forward for state leaders.

Designing the Digital Health Care Systems That People Deserve

The transformation agenda for health care is government led, tailored to your country’s capabilities, and focused on better outcomes. Use this domains-and-roles framework to set your health care systems on track.

Health Care + Social Services = Healthier Populations

To meet people’s needs and make their health systems as efficient as possible, governments need a coordinated approach to care.

Learn more about health care systems

Defense and Security

The Public Sector Needs to Fully Embrace Strategic Risk

As today's economic and security risks become more complex, interconnected, and disruptive, governments need to learn from the private sector and turn risk-management into a competitive advantage.

A Launching Pad for the New Space Economy

Satellite launches are increasing, and new spaceports are racing to meet demand. To succeed, these facilities need to differentiate themselves and run like businesses.

Culture Change Can Fix the Talent Shortage in the Military

Armed forces can only recruit and retain the best people if they modernize their cultures—which may require overturning long-standing traditions and norms.

How the US Government Can Reduce IT Costs

Government agencies can narrow the gap to commercial best practices, optimizing their IT spending by choosing among five key strategies.

Government Procurement

A Five-Step Agenda for Smarter Government Spending

Many public sector agencies face financial strain after the COVID-19 pandemic. Here are the best practices for reducing expenses while raising efficiency and effectiveness.

Empowering Governments to Buy Smarter in Defense

As economic pressure grows and budgets shrink, procurement officials need to revise their negotiating strategy with contractors so they get more for their countries’ money.

Learn more about procurement

Cities of the Future

A Better Way for the US to Invest in Infrastructure

The Biden administration has a chance to create jobs, strive for racial equity, and promote public health through smart spending.

Two Ways Cities Can Unify Their IoT Systems

The choice comes down to adopting a uniform set of Internet of Things standards or building a cross-vertical platform that integrates different solutions.

Learn more about cities of the future

Canada’s Plan for Achieving Its Ambitious Climate Change Agenda

Canada’s Plan for Achieving Its Ambitious Climate Change Agenda

The COVID-19 crisis isn’t slowing Canada’s ambitious agenda for mitigating carbon emissions. Jonathan Wilkinson, Canada’s minister of environment and climate change, explains how green jobs will play a major role in economic recovery.

Digital in the Public Sector

Step by step, BCG's Digital Acceleration Index helps governments meet their digital ambitions.

How Governments Can Restructure to Better Serve Citizens

The most progressive governments are restructuring to provide citizens with end-to-end services through a single point of contact.

The Future of Work Is the Future of Education

Many employers complain that today’s graduates are unprepared for the work world they face. BCG Senior Partner J Puckett explains what education systems need to focus on in order to provide learners with the skills that the future of work will require.

Government Service Is Customer Service

Governments deliver essential services that enable and better the lives of citizens. So they can learn a great deal from the private sector about better servicing customers—specifically the imperative to innovate to gain efficiencies and effectiveness, explains BCG’s Vincent Chin, the global leader of BCG’s Public Sector Practice.

How Governments Can Overcome the Challenge of Providing More For Less

Governments must meet new citizen demands for better services—but with fewer resources. In this video, the BCG senior partner and managing director discusses how agencies can successfully meet the challenge of doing more with less. But he cautions that doing so will “require a lot of courage.”

The COVID-19 crisis isn’t slowing Canada’s ambitious agenda for mitigating carbon emissions. Jonathan Wilkinson, Canada’s minister of environment and climate change, explains how green jobs will play a major role in economic recovery.

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